We are committed to protecting your privacy. This policy explains how we use any information you forward to us and how we will protect your privacy. If we decide to change this privacy policy, changes will be notified through our website.

The Valeting Clinic Ltd is a company registered in England, of which, Black Diamond South West is a division.

Information required

When you contact us through our website for any reason, we may require certain details from you, including without limitation, your name and email address and in some cases, your postal address, the postal address of your place of work and telephone number. This policy is in relation to these contact details and to any other information, which we subsequently collect from you.

You may not be able to use some of the services offered on the website without providing the information. If you provide us with false information, we reserve the right to terminate your access to the website.

Use of Information

Personal data, supplied by you, is used solely for accounting, marketing and insurance purposes. We do not pass this data to any third party organisations, other than as stated below.

Transfer of Information

Third parties will host and develop our website, on behalf of us, and will therefore have access to some or all of the information. Such access will, however, be strictly controlled and the third party will not be authorised to use the information for any purpose other than carrying out their obligations to us.

Any credit card transactions will also be in conjunction with a third party, at this time it is PayPal. Please read their Privacy Policy for further information.

Credit Reference checks may be carried out using various agencies, as well as communication with trade references supplied to us by you. Exchange of certain information will take place in these cases.

Other than as detailed above, we will not disclose the information to any third party for any purpose without your consent, unless there is an emergency situation which requires it, or we are required to do so by operation of law. We reserve the right to report any activity on our website to the appropriate authority, if we suspect it violates any relevant laws or regulations. If we are requested by such authority for the information, we reserve the right to disclose it to them. We reserve the right to reveal your identity, even if you wish to remain anonymous, to any third party, if required to do so by law.

Keeping our records accurate

We aim to keep all information we hold about you, as accurate and up to date as possible. If you would like to review or change the details you have supplied to us, please contact us.

Cookies

Cookies are small text files that are stored by your browser on your computer’s hard drive allowing websites to recognise one user from another. Cookies can be deleted from your hard drive if you want to. Most web browsers automatically accept cookies but your web browser can be altered so as to prevent acceptance.

Security

All information will be kept as confidential and as secure as possible. This means that information can only be exchanged between you, us and any third party for the purposes detailed above. Furthermore, we follow strict security procedures in the storage and disclosure of information, which you have given to us, to prevent unauthorised access.

We use industry standard practices to safeguard the confidentiality of the information. We treat the information as an asset that must be protected against loss and unauthorised access. We use many different security techniques to protect the information from unauthorised access by users inside and outside the company.

We use up to date anti-virus software to minimise the risk to you, however, "perfect security" does not exist on the Internet.

If you are a registered user and become aware that your password has been obtained by someone else, please inform us as soon as possible. We cannot be held responsible if you divulge your password and it is subsequently used for purchases from us.

Third Parties

We cannot be responsible for the privacy policies and practices of other websites, even if you access them using links from our website. We recommend that you check the privacy policy of each site you visit.

Your Rights

You have a right, under the Data Protection Act 1998, to request a description of all personal data we hold about you, the purposes for which this is being processed and the recipients to whom this may be disclosed. A nominal fee is normally required for this process, and provision by you, of such information as to establish you as the bona fide recipient of such information.

If you require any further information on this point, please contact us.

Contacting us

If at any time, you have any questions or concerns about our privacy commitment or for any other reason, please feel free to contact us.

Applicable Law

This Agreement is governed and construed in accordance with English law. You and we, each submit to the non-exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement.